🧾 Return & Refund Policy – DeskPlusPro
Effective Date: June 04, 2025
At DeskPlusPro, customer satisfaction is our top priority. Since we provide digital software licenses (QuickBooks Desktop), our return and refund policy reflects the nature of these non-tangible goods.
✅ 1. Digital Product Delivery
All products sold on DeskPlusPro.com are digital licenses delivered via email after successful payment.
No physical shipment is made.
🔁 2. Return & Refund Eligibility
Due to the nature of digital products, all sales are final. However, refunds may be granted in the following cases:
- You did not receive the product/license key within 24 hours
- The product/license key is invalid or non-functional, and we are unable to replace it
- You were charged multiple times for the same product
⚠️ No refunds will be issued for customer error, such as purchasing the wrong version or system (e.g. buying a Windows version for Mac).
🧾 3. How to Request a Refund
To request a refund, please email us at [email protected] with:
- Your full name and email used during purchase
- Your order number
- A clear explanation of the issue
- Screenshots or other proof if applicable
Our team will review your request within 24–48 business hours and respond accordingly.
🔐 4. Fraud Prevention
To prevent abuse, every license key is tracked and logged. If a key has been viewed, downloaded, or activated, we may decline refund requests unless proven defective.
📩 Need Help?
If you have any questions about this policy or your order, contact us at:
📧 [email protected]
📞 or via live chat on our website during business hours.
📌 Summary
| Action | Eligibility |
|---|---|
| Product not received | ✅ Refund possible after 24h delay |
| Invalid or non-working key | ✅ Replacement or refund |
| Wrong product purchased | ❌ No refund |
| Already used/activated key | ❌ No refund unless defective |
